What qualifies as a valid e-receipt?

Taylor
  • Updated

E-receipts must be from retailers/stores on our proprietary list of the top 1,000+ online merchants.

Please note, ReceiptPal requires that receipts come directly from the merchant.

  1. Receipts that are from payment processors (e.g. PayPal, Square, Amazon Pay), consumer-to-consumer platforms (e.g., eBay, Etsy) or distribution companies (e.g. Ticketmaster, Groupon) are not accepted.
  2. Venmo, Zelle, Cash App, Chase QuickPay, and other person to person payment services/apps are not accepted.

The same rules for what qualifies as a valid paper receipt also applies to e-receipts including:

  • E-receipts must be in English and prices must be in U.S. dollars.

What types of e-receipts are not accepted?

The same rules for what is considered an invalid paper receipt also applies to e-receipts including:

  1. Business or company related purchases. Receipts must be for items purchased for you and your family's personal use.

  2. Bills such as cell phone, utilities, doctor, medical, car payments, mortgage, insurance, school tuition, legal services, etc.

  3. Receipts with a $0 value.

  4. Receipts for returns.

  5. Receipts for participation in games of chance (e.g. lottery tickets, scratch-off tickets).
  6. Account Balance Alerts, Money Orders, ATM Receipts, Account Transfers, Account Inquiries, Wire Transfers, Deposit/Withdrawal Statements, and Bank Draft/Checks.
  7.  Acorns, Stash Invest, TD Ameritrade and other investing services/apps.

  8. Unpaid invoices.

  9. Shipping confirmations and tracking updates.

  10. Screenshots from a computer/mobile device.

  11. If the phrase "This is not a receipt" appears anywhere.

  12. Scans of a paper receipt, shipping label or packing slip.

  13. Photo submissions of online order e-receipts that have been printed out.

 

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