Below are some common reasons ReceiptPal users encounter problems connecting their Gmail and/or Amazon account to ReceiptPal and how to fix them.
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Using the wrong password - Make sure you are using the right password for your Gmail/Amazon account. You can check your password by using that password to sign into your Gmail/Amazon account as you normally do outside of the ReceiptPal app. If you are not able to sign in to your Gmail/Amazon account, you are using the wrong password.
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Blank spaces mistakenly included - Make sure you don’t have any extra spaces before or after the email address and password information you enter when prompted in the ReceiptPal app.
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Language preference setting – If you have the language set to something other than English for your Gmail/Amazon account, you will not be able to connect to the ReceiptPal app. ReceiptPal currently only allows for connection to accounts where the language preference is set to English.
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Using an Account or Security Key – Gmail accounts using an account key or security key cannot be connected to ReceiptPal.
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Two-step verification errors – contact the ReceiptPal Support Team for further assistance.
- Problem connecting your Amazon account to ReceiptPal:
- If you have trouble when using your email address - try using the mobile phone number associated with your Amazon account instead. Please enter a +1 before the phone number including area code (i.e., +1XXXYYYZZZZ)
- If you have trouble when using your mobile phone number - try using the email address associated with your Amazon account.
