If the ReceiptPal app frequently closes or freezes while taking photos of paper receipts, it is possible your mobile device may not have enough memory available.
Make sure your Wi-Fi connection is turned on and has a strong connection. If you are not connected to Wi-Fi, check to see that your phone carrier’s cellular network has a strong signal.
Make sure that your phone's App Settings have camera permissions enabled for the ReceiptPal app so we are allowed to use the camera to take pictures of paper receipts.
If possible, free up some memory on your device and try again. Or, switch to a different device with more available memory. Please note you can only access your ReceiptPal account on one supported device at a time.
Make sure you register on the new device using the email address associated with your ReceiptPal account so that your points and receipts log transfer to the new device. If you're not certain of what email address to use, tap on the Account tab, then Manage Accounts. The first email address listed is what you should use to register on another device.
If it's still not working, uninstall the ReceiptPal app, then turn off your phone. After a few minutes, please turn on your phone and re-download the app. You can download the app by going to the App store on your device. The app requires an operating system of at least 13.0 on iOS devices and 6.0 on Android devices. Update the operating system on your mobile phone if needed. Once the app has re-downloaded, you will need to re-register. Make sure you enter the primary or secondary email address you use with your ReceiptPal account in order to restore your account and available points.
If you continue to have issues, please contact us via the Help Center with the make, model, operating system and version of your operating system. Screenshots of error messages would also be helpful in troubleshooting the issue.