Taylor

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  • Why do I have a problem when taking photos of paper receipts?

    If the ReceiptPal app frequently closes or freezes while taking photos of paper receipts, it is possible your mobile device may not have enough memory available. Make sure your Wi-Fi connection is ...

  • How do I create a ReceiptPal account?

    Follow these steps to create a ReceiptPal account.  Then start using the app to earn rewards just for submitting receipts of your purchases! Note: At this time, the following email providers are ...

  • How do I contact you?

    We'd love to hear from you if you have questions or comments. The best way to reach us is through the Help Center in the app.   See the following for information on the Help Center. What do I need ...

  • How do I unsubscribe?

    Registration and participation is voluntary.   Here is some information on changes you can make to your ReceiptPal account  Remove the app from your device You may remove the ReceiptPal app at any ...

  • What do you do with my receipts?

    The ReceiptPal team takes information from your receipts and combines it with information from other ReceiptPal members. The resulting combined, anonymized information is then used by companies to ...

  • Will ReceiptPal work if I am using a VPN on my device?

    ReceiptPal will not work if you are using a VPN on your device. Some apps may add a VPN to your device. Please check to make sure a VPN is not in use prior to using the ReceiptPal app. On an Apple ...

  • When does ReceiptPal access my camera?

    ReceiptPal only accesses the camera when you are taking pictures of receipts. If you use a Samsung mobile device, a background permission related to the Samsung App Permission Monitor may show that...

  • How is my information protected?

    When you download the ReceiptPal app, the software is installed on your phone. The receipts and other information you capture, however, are not retained on the phone. The same applies to e-receipt ...

  • How can I view my receipts?

      For access to images of your receipts, go to the Account tab and tap on Receipt Log. (Please Note: we do not have a copy of online receipt images. Currently we can only display the merchant na...

  • What should I do if I get a new phone or need to reset my current phone?

    Please note you can only access your ReceiptPal account on one supported device at a time.  BEFORE YOU START: If you are not sure about which is your primary email address for your ReceiptPal accou...