Below are some common reasons ReceiptPal users encounter problems connecting their Gmail and/or Amazon account to ReceiptPal and how to fix them.
Using the wrong password - Make sure you are using the right password for your Gmail/Amazon account. You can check your password by using that password to sign into your Gmail/Amazon account as you normally do outside of the ReceiptPal app. If you are not able to sign in to your Gmail/Amazon account, you are using the wrong password.
Blank spaces mistakenly included - Make sure you don’t have any extra spaces before or after the email address and password information you enter when prompted in the ReceiptPal app.
Language preference setting – If you have the language set to something other than English for your Gmail/Amazon account, you will not be able to connect to the ReceiptPal app. ReceiptPal currently only allows for connection to accounts where the language preference is set to English.
Using an Account or Security Key – Gmail accounts using an account key or security key cannot be connected to ReceiptPal.
Two-step verification errors – contact the ReceiptPal Support Team for further assistance.
- Problem connecting your Amazon account to ReceiptPal:
- If you have trouble when using your email address - try using the mobile phone number associated with your Amazon account instead. Please enter a +1 before the phone number including area code (i.e., +1XXXYYYZZZZ)
- If you have trouble when using your mobile phone number - try using the email address associated with your Amazon account.